Region Store Manager - Boston North Region

Work Location:

Peabody, Massachusetts, United States of America

Hours:

40

Pay Details:

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

This role is responsible for providing business continuity in Stores experiencing Store Manager vacancies for extended periods and will be required to work in multiple bank locations within the region. This role is a leadership development role that contributes to the growth and profitability of our Consumer Business through the temporary management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates a Store team to deliver a legendary Colleague and Client Experience while achieving shareholder value through solutions and referrals. From time to time this role will be expected to contribute to regional projects and special assignments in support of the business objectives.

Depth & Scope:

* Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
* Oversees and leads Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
* Accountable for achieving both Store and individual performance metrics
* Requires knowledge of the business, banking and bank operations
* Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
* Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
* Provides coaching, mentorship and guidance to teammates
* Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
* Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
* Originates loan applications, handles Conditions of Lending and conducts loan closings
* Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

* Undergraduate degree or equivalent experience
* 3+ years relevant experience preferred (retail, customer service, and/or financial services industries)
* Business development skills, including ability to conceptualize and implement strategies
* 1+ years leadership and coaching experience preferred
* Small Business and Consumer lending experience preferred
* Knowledge of Bank product lines and services as well as an understanding of Store operations and security
* Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
* Strong financial analysis skills
* Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
* Excellent verbal and written communication skills
* Demonstrated ability to lead and motivate team members
* Proficient with Microsoft Office suite
* Notary License (preferred)

Customer Accountabilities:

* Manages the service and advice team promoting a positive client and colleague experience
* Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall client experience which includes improving overall financial confidence in both colleagues and clients
* Coaches to ensure client issues are handled appropriately through client problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
* Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
* Builds relationships by promoting a client centered organization and proactively addresses client needs
* Contributes to the execution and achievement of the team and the store's service client experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
* Provides oversight of store premises and ensures the client and colleague areas are professional and inviting in appearance
* Ensures overall colleague scheduling is optimal to meet client demands
* Provides ownership/oversight of complex daily operational/administrative duties

Shareholder Accountabilities:

* Creates store-specific strategies to grow the business
* Uses reporting to identify opportunities to acquire and deepen client relationships to drive deposits, investment and loan growth
* Partners with Specialists to grow and advise new and existing clients
* Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
* Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
* Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
* Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
* Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
* Achieves business objective for Operational Excellence
* Ensures necessary due diligence to support the accuracy of all client transactions/activities
* Follows and ensures colleagues understand and apply bank operating policies and procedures
* Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
* Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
* Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
* Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement

Employee/ Team Accountabilities:

* Leads, coaches and develops store teammates to create a consistent legendary client experience
* Coaches teammates to provide the best advice to potential and existing TD Bank clients
* Responsible for management of the overall team providing both leadership and guidance
* Sets targets and objectives for the team, and holds the team accountabl

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