Operations Analyst III

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

69 700 $/$69,700 - 98 400 $/$98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Customer:

* Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function
* Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
* Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
* Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
* Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
* Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
* Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
* Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
* Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
* Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to- end process
* Work closely with other internal bank partners to ensure all clients' needs are met

Shareholder:

* Prioritize and manage own workload to meet SLA requirements for service and productivity
* Adhere to enterprise frameworks or methodologies that relate to activities for our business area
* Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
* Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
* Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
* Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
* Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
* Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
* Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
* Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
* Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
* Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team:

* Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
* Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
* Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
* Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities
* Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
* Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
* Contribute to a fair, positive and equitable environment that supports a diverse workforce

* Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth

* Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
* Experienced level of the role with general business and operational knowledge or related skills required
* Ability to execute on ad-hoc standard and non- standard processes and requests of medium to high complexity with high risk/financial impact
* Identifies and investigates non- standard operational / reporting / process issues
* Provides recommendations or escalates issues to appropriate area
* Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
* Requires working professional level knowledge of the functional area and/or business areas supported
* Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
* May operate as a working lead on initiatives as assigned
* May represent the group as a project lead on projects / initiatives and/or at meetings across the organization.
* Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
* Ability to support multiple functions within the broader businesses
* Generally reports to a Group Manager

Experience and/or Education

* Undergraduate degree/ college diploma preferred and/or
* 5+ year relevant experience
* Understanding of basic banking products and services.
* Strong stakeholder management and collaboration skills.
* Ability to manage a high volume of files and competing priorities.
* Strong follow-up, organizational, and time-management skills.
* Strong customer service orientation and a client-first mindset.
* Ability to demonstrate empathy and professionalism when supporting bereaved clients.
* Strong verbal communication and active listening skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, f

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