Associate MPS
- Company: Stryker
- Location: Thane India
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-09-08
Work Flexibility: Field-based
What You Will Do
* Provide clinical product support to all end users, including on-site guidance and assistance during surgical procedures.
* Train surgeons and operating room staff, offering both clinical and technical support for operating the company’s robotic arm applications, associated equipment, and instruments to ensure optimal placement and precision.
* Deliver ongoing in-services and customer education sessions for assigned accounts.
* Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons with implant planning, sizing, and positioning.
* Troubleshoot and resolve product-related issues quickly and effectively to ensure high customer satisfaction.
* Collaborate with Sales and Marketing teams to increase product awareness, highlight clinical benefits, and build strong relationships with key surgeons and OR staff.
* Provide product-related feedback to support continuous improvement and enhanced customer experience.
* Be ready to travel up to 75%.
What You Need
* Clinical support experience—for example, as a medical field technician, application specialist, or in a similar role.
* Strong customer focus with the ability to place customer needs at the center of everything you do.
* Excellent communication and interpersonal skills.
* High stress tolerance and strong problem-solving abilities to troubleshoot issues effectively.
* Flexibility to travel extensively within the region.
* Strong attention to detail, curiosity, and the ability to learn quickly.
* Fluency in English.
Preferences
* Education: B.Tech in Biomedical Engineering (preferred).
* Experience: 1–5 years of relevant industry experience.
* Operating Theatre (OT) Exposure: 1–3 years of hands-on OT experience preferred.
Travel Percentage: None