Senior Lead, Commercial Business Analyst
- Company: Stryker
- Location: Gurugram, India
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-05
Work Flexibility: Hybrid or Onsite
SENIOR LEAD, COMMERCIAL BUSINESS ANALYST
What you will do:
* Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
* Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
* Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
* Partner with business teams to identify needs, define and document requirements, and drive solution delivery
* Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
* Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
* Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
* Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
* Ensure compliance with regulatory requirements where applicable and support global teams across time zones
* Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives
What You Need:
* MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
* 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
* Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
* Proven experience documenting complex processes and translating them into clear, actionable insights
* Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
* Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
* Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
* Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders
Travel Percentage: 20%