Infrastructure Analyst Mac Operations Support
- Company: M&T Bank Corp.
- Location: Buffalo, NY
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-05
LOCATION: ON-SITE 5 DAYS A WEEK SENECA ONE
Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering
Technical expertise
* Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.
* Strong Jamf expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform.
* Working knowledge of Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment.
* Ability to troubleshoot complex or recurring issues rather than simply escalate them.
* Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions.
Operational ownership
* Own complex Mac incidents and escalations from initial triage through resolution.
* Serve as an escalation point for Level I/II TechSquad technicians.
* Manage or help oversee the specialized Mac support queue.
* Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement.
* Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.
Leadership / SME expectations
* Mentor Level I/II technicians and provide Mac troubleshooting guidance.
* Develop and maintain Mac knowledge articles and operational documentation.
* Lead investigations into high-impact or recurring Mac incidents.
Education and Experience Required:
* Minimum of 6 years’ higher education and/or work experience
* Enterprise endpoint/desktop support experience.
* Substantial macOS enterprise support experience.
* Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf.
* Experience working escalations and complex incidents in a large enterprise environment.
* Prior experience reading and digesting technical information
* Detail-oriented
* Strong written and verbal communication skills
* Prior experience communicating technical information within a team and to immediate manager
* Strong customer focus, including ability to manage customer needs and multiple work priorities
Education and Experience Preferred:
* Bachelor’s degree in technology-related field
* 4–6+ years of enterprise endpoint/desktop support experience.
* 2–3+ years of substantial macOS enterprise support experience.
* Apple Certified Support Professional
* Apple Certified IT Professional
* Relevant Jamf training/certification
* Minimum of 7 years’ higher education and/or work experience
* Certifications or special training in related technologies
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LOCATION
Buffalo, New York, United States of America