Strategic Initiatives Enablement Lead (Hybrid - Buffalo, NY)
- Company: M&T Bank Corp.
- Location: Buffalo, NY
- Work mode: Hybrid
- Job type: Full-Time
- Posted: 2026-10-05
Who Are We: Customer Experience & The Way We Work Enablement (CXTW3E)
A high-impact team at the heart of M&T Bank’s most strategic and transformative efforts. We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work.
The Way We Work is more than a framework—it is our operating system. It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes. It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.
Primary Responsibilities:
Drive Adoption of The Way We Work
* Assess adoption of The Way We Work mindsets, behaviors, and practices.
* Partner with initiative teams to develop and execute adoption plans.
* Help teams apply The Way We Work disciplines in practical, outcome-focused ways.
* Track adoption progress and identify opportunities for improvement.
Create Conditions for Success
* Partner with leaders to establish team practices, routines, and expectations that support adoption.
* Identify opportunities to improve ways of working, collaboration, and team effectiveness.
* Help teams address obstacles that may limit adoption.
* Support a culture of learning, continuous improvement, and shared accountability.
Identify Barriers & Enable Change
* Identify organizational, process, cultural, and operational barriers affecting adoption.
* Recommend practical solutions and partner with stakeholders to address challenges.
* Monitor adoption risks and trends and adjust approaches as needed.
* Capture and apply lessons learned to strengthen future efforts.
Partner with Teams & Leaders
* Collaborate with initiative leaders, stakeholders, and teams to support adoption and readiness.
* Provide insights on adoption progress, risks, and opportunities.
* Facilitate discussions that build alignment and strengthen ways of working.
* Reinforce key behaviors including customer focus, collaboration, continuous learning, transparency, and accountability.
Education and Experience Required:
* Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience
* Strong attention to detail
* Strong ability to lead teams
* Excellent project management skills
* Strong analytical ability
* Creative problem-solving skills
* Excellent interpersonal skills necessary for business partner relationships within and outside the organization
* Strong written and verbal communication skills
* Ability to communicate professionally at many different levels
* Self-motivated
* Results-driven
* Well-organized
* Ability to handle multiple tasks and work under time constraints in support of various assignments
* Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software
Education and Experience Preferred:
* Practical application of one or more of The Way We Work disciplines, including Agile, Change Management or Experience and Process Design in a large scale transformation initiative.
* Financial services or other regulated industry experience preferred.
* Ability to influence without authority
* Systems thinking and organizational awareness
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LOCATION
Buffalo, New York, United States of America