IT Business Lead Analyst
- Company: Citigroup
- Location: Mississauga Ontario Canada
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-05
WE ARE SEEKING A SKILLED AND DETAIL-ORIENTED IT BUSINESS ANALYST WITH EXTENSIVE EXPERIENCE IN THE BANKING AND FINANCIAL DOMAIN, SPECIFICALLY IN CLIENT ONBOARDING JOURNEYS AND KYC (KNOW YOUR CUSTOMER) PROCESSES. THE IDEAL CANDIDATE WILL PLAY A CRITICAL ROLE IN BRIDGING THE GAP BETWEEN BUSINESS REQUIREMENTS AND TECHNICAL SOLUTIONS, ENSURING THE SUCCESSFUL DELIVERY OF PROJECTS THAT ENHANCE CUSTOMER ONBOARDING AND COMPLIANCE PROCESSES.
KEY RESPONSIBILITIES:
* COLLABORATE WITH BUSINESS STAKEHOLDERS TO GATHER, ANALYZE, AND DOCUMENT REQUIREMENTS FOR CLIENT ONBOARDING AND KYC PROCESSES.
* WORK CLOSELY WITH DEVELOPMENT TEAMS TO TRANSLATE BUSINESS REQUIREMENTS INTO FUNCTIONAL AND TECHNICAL SPECIFICATIONS.
* ANALYZE EXISTING CLIENT ONBOARDING WORKFLOWS AND IDENTIFY OPPORTUNITIES FOR PROCESS OPTIMIZATION AND AUTOMATION.
* ENSURE COMPLIANCE WITH REGULATORY REQUIREMENTS RELATED TO KYC, AML (ANTI-MONEY LAUNDERING), AND OTHER FINANCIAL REGULATIONS.
* SUPPORT THE DESIGN AND IMPLEMENTATION OF SOLUTIONS THAT ENHANCE THE CUSTOMER ONBOARDING EXPERIENCE WHILE MAINTAINING COMPLIANCE STANDARDS.
* CONDUCT GAP ANALYSIS AND RECOMMEND IMPROVEMENTS TO EXISTING SYSTEMS AND PROCESSES.
* FACILITATE WORKSHOPS, MEETINGS, AND DISCUSSIONS WITH STAKEHOLDERS TO ENSURE ALIGNMENT ON PROJECT GOALS AND DELIVERABLES.
* PERFORM USER ACCEPTANCE TESTING (UAT) TO VALIDATE THAT SOLUTIONS MEET BUSINESS REQUIREMENTS.
* PROVIDE ONGOING SUPPORT AND TRAINING TO END-USERS ON NEW SYSTEMS AND PROCESSES.
REQUIRED SKILLS AND QUALIFICATIONS:
* 6+ YEARS OF EXPERIENCE AS AN IT BUSINESS ANALYST IN THE BANKING AND FINANCIAL DOMAIN.
* STRONG UNDERSTANDING OF CLIENT ONBOARDING JOURNEYS, KYC PROCESSES, AND RELATED REGULATORY REQUIREMENTS.
* EXPERIENCE WORKING ON AML, CDD (CUSTOMER DUE DILIGENCE), AND OTHER COMPLIANCE-RELATED INITIATIVES.
* PROFICIENCY IN BUSINESS ANALYSIS TOOLS AND TECHNIQUES, INCLUDING PROCESS MAPPING AND REQUIREMENTS DOCUMENTATION.
* STRONG ANALYTICAL AND PROBLEM-SOLVING SKILLS, WITH THE ABILITY TO WORK WITH COMPLEX SYSTEMS AND DATASETS.
* EXCELLENT COMMUNICATION AND STAKEHOLDER MANAGEMENT SKILLS, WITH THE ABILITY TO WORK EFFECTIVELY WITH CROSS-FUNCTIONAL TEAMS.
* BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION, INFORMATION SYSTEMS, FINANCE, OR A RELATED FIELD.
PREFERRED QUALIFICATIONS:
* EXPERIENCE WITH CLIENT ONBOARDING AND KYC PLATFORMS OR TOOLS (E.G., FENERGO, PEGA, OR SIMILAR).
* KNOWLEDGE OF DATA PRIVACY REGULATIONS (E.G., GDPR, CCPA) AND THEIR IMPACT ON CLIENT ONBOARDING PROCESSES.
* FAMILIARITY WITH AGILE METHODOLOGIES AND TOOLS (E.G., JIRA, CONFLUENCE).
* CERTIFICATIONS IN BUSINESS ANALYSIS (E.G., CBAP, CCBA) OR KYC/AML (E.G., CAMS).
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Job Family Group:
Technology
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Job Family:
Business Analysis / Client Services
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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