Lead - Service Support Coordinator - AMS
- Company: Thermo Fisher Scientific
- Location: Budapest, Hungary
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-30
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
POSITION OVERVIEW:
The Specialist is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.
The team provides internal support to Thermo Fisher stakeholders and the field engineering team and delivers professional service and excellence in a high-volume diverse front and back-office environment.
MAJOR AREAS OF RESPONSIBILITY:
* Support the Service Delivery Management processes.
* Managing work order administration, creating and follow-up work orders in the system (Maximo).
* Dispatching service internally and to our 3rd Party service providers.
* Scheduling 3rd party services and maintain requirements and service dates.
* Monitoring service requests and work orders.
* Maintaining database and ensuring quality of data and equipment record.
* Manage the process for escalated inquiries and complaints to resolution.
* Assess the need for change and implement to increase productivity.
* Creating repair work orders and maintain requirements, service dates as per contractual agreement.
* Taking part in ad hoc purchases / request for quotation process.
* answering email and phone from our customers / 3rd party service providers.
* Call / Escalate 3rd party vendors when unresponsive.
* Communicate cross-functionally as required with Finance, Logistics, Warehouse, Field Service, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.
* Support key AMS Customer Care strategies to drive customer loyalty.
* Oversee management of customer-related data within ERP systems related to corrective maintenance.
* Train team members in processes / systems.
* Provide expertise, guidance and support to colleagues.
* Assess the need for change and implement in order to increase productivity.
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* REQUIRED EDUCATION/EXPERIENCE:
* 0-2+ years’ experience preferably in a data processing / customer care (or equivalent) environment.
* Fluency of the English and German Language both written and verbal. French language knowledge is an advantage but not mandatory.
* · Vocational Training or Bachelor’s is preferred but not essential.
* Display stringent attention to detail and accuracy in the workplace.
* Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
* Proven Microsoft Office user (Outlook, Excel).
* Experience with SAP or other ERP preferred..
* Take responsibility and act as an owner.
* Customer Focused mindset and Excellent interpersonal skills are needed.
* Ability to prioritize, address problems and to multi-task under deadlines.
* Customer Focused attitude and excellent interpersonal skills are needed.