Area Service Sales manager
- Company: Thermo Fisher Scientific
- Location: Pune, Mahārāshtra, India
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-15
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Various outside weather conditions
Job Description
When you're part of ThermoFisher Scientific, you'll do exciting work, and join a
team that values performance, quality and innovation. As part of a successful,
growing global organization, you will be encouraged to perform at your best.
With revenues of more than $40 billion and the largest investment in R&D in the
industry, we give our people resources and chances to create meaningful
contributions to the world. We are looking for a high-reaching Area Service Sales
Manager to join our CMD (Chromatography and Mass Spectrometry Division)
service commercial team.
The position is permanent and based out of Pune. In-person travel to customers
in the assigned regions is required along with service, commercial and other
teams.
This role is ideal for a Science/Engineering graduate with relevant sales,
business development or customer-facing experience, who wants to pursue a
strategic sales and business analysis career at a global company.
WHAT WILL YOU DO?
Service Commercial Business Management
* As an Area Service Sales Manager, you will drive service commercial business
across West2 regions, focusing on contract renewals, warranty
conversions, spares sales, and on-call service business
* Manage and grow the service contract portfolio, ensuring high contract
coverage, renewal rates, and profitability across assigned territories
* Develop and execute strategies to convert warranty customers to
comprehensive service contracts, maximizing customer lifetime value
* Drive spares business through proactive customer engagement and
identification of customer needs with the help of regional service team.
* Promote and sell on-call service offerings, qualification activities,
hardware upgrades, software upgrades, and customized service products
to customers.
* Handle key customer accounts in the regions, initiating and building
strong customer relationships
* Keep track of competition activities in the service commercial business
and develop counterstrategies
Strategic Planning and Execution
* Formulate competitive and data-driven pricing quotations aligned with
business objectives
* Develop regional business plans for the territories with clear revenue
targets and growth strategies
* Coordinate cross-functional initiatives with service delivery, technical,
and commercial teams
* Present business reviews and strategic recommendations to senior
leadership
WHO WE ARE LOOKING FOR:
ESSENTIAL QUALIFICATIONS AND EXPERIENCE
* A degree in Science/Engineering graduate preferred; MBA or relevant
business qualification is a plus
* 8-10 years of experience in service sales, business development, or
commercial roles, preferably in scientific instruments, analytical
equipment, or life sciences industry
* Proven track record of achieving revenue targets and driving business
growth
* Experience in managing large customer base.
Skills and Competencies
* Proficient in English in read, write and speak; knowledge of Hindi and
regional languages is advantageous
* Strong business acumen with ability to analyze data and derive actionable
insights
* Advanced proficiency in MS Excel for data analysis, reporting, and
forecasting
* Excellent communication and presentation skills to engage and influence
at all levels, from technical users to C-suite executives
* Strong negotiation skills with ability to close complex deals
* Sales-driven approach; strongly motivated by targets and business
outcomes
* Strategic thinking combined with execution excellence
* Ability to work independently and manage time optimally to prioritize
and complete tasks
* Proven ability to build and maintain long-term customer relationships
* Comfortable with frequent travel across region (40-50% travel expected)
* Able to adapt to a constantly evolving business environment and changing
market dynamics
PREFERRED EXPERIENCE
* Experience with CMD products (Chromatography, Mass Spectrometry, or
related analytical instruments)
* Background in contract management and warranty programs
* Experience in data analytics and business intelligence.
* Familiarity with pharmaceutical, biotech, research, or academic
customer segments
What's in it for you:
* Excellent career progression opportunities with a large and growing
global organization
* Competitive salary, plus annual incentive bonus tied to performance
* Opportunity to work with cutting-edge analytical technology in the CMD
division
* Comprehensive benefits package including health insurance and
professional development
* Exposure to strategic business analysis and cross-functional leadership
* Work with a diverse, global team committed to enabling customers to
make the world healthier, cleaner and safer
LOCATION
Pune