Applications Administrator - Clarity
- Company: Thermo Fisher Scientific
- Location: Remote, India
- Work mode: Remote
- Job type: Full-Time
- Posted: 2026-10-16
Work Schedule
Third Shift (Nights)
Environmental Conditions
Office
Job Description
Position Summary
The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.
Key Responsibilities
* Provide L2 support for routine Clarity incidents and service requests.
* Own assigned tickets through resolution or appropriate escalation.
* Maintain timely ticket updates, resolution notes, and supporting documentation.
* Perform routine Clarity administration and operational support.
* Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.
* Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.
* Perform routine data-integrity checks and document results.
* Assist with operational data validation and corrective-action procedures.
* Support user access, permissions, and application-administration requests in accordance with approved processes.
* Support periodic Clarity license-utilization reviews and reporting.
* Assist with application configuration activities under established standards and procedures.
* Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases.
* Create and execute defined test cases.
* Support UAT preparation and coordination.
* Support production-readiness checks and post-deployment validation.
* Support planned production deployments and weekend maintenance activities.
* Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.
* Participate in knowledge-transfer activities with the incumbent managed service provider.
* Ensure new operational knowledge is documented and shared with the team.
* Support incident, request, problem, change, and release-management processes.
* Assist with service KPI, SLA, backlog, and operational reporting.
* Support Disaster Recovery exercises and documented recovery procedures.
* Assist with user guidance and maintenance of training materials.
* Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.
* Coordinate with infrastructure or other support teams using documented escalation procedures.
* Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.
* Maintain required control evidence for access changes, operational checks, and support procedures.
* Assist with periodic access reviews, audit evidence collection, and control testing.
* Participate in the team's 16x5 support coverage model.
* Participate in on-call support as assigned and appropriate for the role.
* Support planned weekend patches, releases, deployments, and maintenance activities.
* Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.
Required Qualifications
* Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
* Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.
* Foundational knowledge of enterprise application support or application administration.
* Basic understanding of relational databases and SQL.
* Strong analytical and troubleshooting capability.
* Ability to follow documented operational and change-control procedures.
* Strong attention to detail and documentation.
* Ability to communicate effectively with business users and technical teams.
* Demonstrated ability to learn new technologies.
* Ability to support scheduled weekend maintenance and participate in an on-call rotation as required.
Required Clarity PPM Skills and Experience
* Foundational to early-career hands-on experience with Clarity PPM administration or production application support.
* Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.
* Basic SQL skills for data validation, investigation, and operational support.
* Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role.
* Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation.
* Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures.
* Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.
* Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.
* Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred.
* Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.
Technical / Functional Skills
* Clarity PPM administration
* SQL
* Application configuration
* Application monitoring
* Batch and scheduled-job monitoring
* Interface monitoring
* Data-integrity validation
* User and access administration
* REST APIs
* XML and web services
* Linux
* GEL scripting
* NSQL
* XOG
* Knowledge Management and KEDB
* SOX control execution
* Access-management and change-control procedures
Key Success Measures
* Timely and accurate completion of incidents and service requests
* Effective monitoring and escalation of production issues
* Reliable execution of operational checks
* Accurate data-integrity and monitoring activities
* Quality and completeness of support documentation
* Growth in Clarity functional and technical capability
* Increased ability to independently resolve routine application issues
* Effective contribution to 16x5 support coverage
* Effective participation in weekend maintenance and on-call support
* Compliance with SOX, access, operational, and change-control requirements
Working Hours:
India: 05:30 PM to 02:30 AM IST