Associate Client Service Project Manager
- Company: Thermo Fisher Scientific
- Location: Job Posting, Jiangsu, China
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-01-20
Work Schedule
Other
Environmental Conditions
Office
Job Description
* Monitor the day to day running of designated projected
* Manages the delivery of all technical and service aspects of projects and studies for clients.
* Determines the preliminary design of the study and evaluates and understands the study.
* Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
* Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
* Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
* Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
* Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
* Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
* Provides accurate and timely financial forecasting and reporting.
* Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
* Participates in cross-functional business process improvement activities as required.
* Works closely together with the account manager to gain overall customer satisfaction.
* Applies Good Manufacturing Principles in all areas of responsibility.
* Demonstrates and promotes the company vision.
* Other tasks assigned by manager.
* Key Global Project Lead (GPL) responsibilities (if applicable):
* Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
* Serves as the Central Point of Contact for the customer at a project and/or program level.
* Defines joint project goals and objectives with the client.
* Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
* Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
* Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
* Provides global financial information (forecast revenue, reporting).
* Leads project close out activities.