VP Information Technology

POSITION SUMMARY: The Vice President of Information Technology manages large-scale IT operations, develops and implements technology strategies, and drives innovation to support business objectives utilizing a deep understanding of current and emerging technologies, excellent leadership skills, and the ability to communicate effectively with both technical and non-technical stakeholders. The incumbent will be responsible for overseeing portions of the IT strategy while ensuring enablement teams are producing innovative solutions that drive business value, projects are delivered on time and within budget, and activities remain in compliance with corporate policies and industry standards. As a member of the CIO's leadership team, the incumbent serves as an enterprise technology leader with the breadth, executive presence, and business acumen to assume expanded enterprise-wide responsibilities over time.

KEY RESPONSIBILITIES:

Technology Strategy:

* Develops and implements a comprehensive IT strategy aligned with organizational goals.
* Identifies emerging technologies and trends to leverage for competitive advantage. Develop and oversees execution plans to meet those needs.
* Navigates and negotiates the conflict or gap between company operations and technological innovations.
* Drives innovation initiatives to improve business processes and customer experience.
* Ensures high availability and scalability of all IT resources.

Digital Transformation:

* Leads digital transformation projects to modernize systems and processes.
* Drives a culture of continuous improvement and digital innovation.
* Stays current with emerging technology and innovation trends to ensure the business remains competitive.

Team Leadership:

* Builds and leads a high-performing IT team, providing mentorship and guidance.
* Fosters collaboration across departments to achieve technology goals.
* Develops talent and ensures the team remains skilled and motivated.
* Leads organizational change within IT, including redesigning operating models, organizational structures, roles, and career ladders to improve accountability, speed, and delivery quality.
* Implements and institutionalizes best practices and frameworks (e.g., ITIL, Agile/product operating model, DevOps, SDLC, enterprise architecture, and PMO/portfolio governance) and drives their adoption across IT and the organization.
* Builds succession depth and a strong leadership bench across director and manager levels.

Enterprise Platforms and Portfolio Oversight:

* Owns the strategy, delivery, and ongoing operations of core enterprise business platforms.
* Oversees components of the enterprise integration architecture and drives modernization and retirement of legacy platforms.
* Leads technology solutions that enable field operations and frontline employees.
* Leads modernization of customer-facing and billing capabilities.
* Directly supports IT service management and operational excellence to deliver stable, reliable technology services.
* Oversees portfolio governance, emerging technology adoption, and technology integration for acquisitions.
* Manages strategic software and SaaS vendor relationships, licensing, and contracts.

Budgeting and Resource Management:

* Develops and manages the IT budget, ensuring cost-effectiveness and ROI.
* Optimizes resource allocation and prioritizes IT initiatives based on business needs.
* Drives effective relationships with IT vendors and service providers.
* Manages a complex, blended resource model of FTEs, onshore contractors, offshore and nearshore delivery partners, managed service providers, and consulting firms; optimizes role mix, rates, location strategy, and vendor performance.
* Provides accurate forecasting and variance management for operating and capital budgets, and represents the portfolio in project change control and investment governance forums.
* Oversees elements of the IT Project Management Office (ITPMO), including project intake and prioritization, portfolio and capacity planning, delivery methodology and standards, status and risk reporting, benefits realization, and governance of the project change control board.
* Drives IT financial management, including annual operating and capital budget planning, monthly forecasting and estimate-at-completion (EAC) to budget variance analysis, labor and vendor cost tracking, capitalization, cost transparency (showback/chargeback), and partnership with Finance and FP&A.

Information Security:

* Develops and enforces information security policies and procedures.
* Implement measures to safeguard data privacy and protect against cyber threats.
* Develop disaster recovery and business continuity plans.
* Partners with Cybersecurity, Internal Audit, and Compliance to maintain effective IT general controls (including SOX), change management, and audit remediation.

Other job-related duties as assigned or apparent.

KNOWLEDGE, SKILLS, AND ABILITIES:

* 15 years of progressive experience in senior technology leadership roles - preferred.
* Experience supporting and implementing enterprise-wide technology practice areas (e.g., architecture, engineering, solution services, innovation) across multiple teams, portfolios, or business units.
* Demonstrated success building standards, operating models, and governance mechanisms that scale across large enterprises while still enabling speed and autonomy.
* Proven ability to enable technology and innovation outside of IT, including the use of platforms, guardrails, self-service models, and business-facing technical enablement.
* Experience operating at the executive level, partnering with C-suite and senior business leaders to shape strategy, influence investment decisions, and align technology capabilities to business outcomes.
* Experience leading technology in a large, complex, publicly traded enterprise of comparable size and scale (e.g., Fortune 500, $10B+ in annual revenue, 10,000+ employees) with geographically distributed, field-based operations.
* Experience leading one or more of the following:
* ERP platforms (e.g., Oracle Cloud ERP), including Financials, Procurement, Order-to-Cash, and Travel & Expense
* IT and enterprise service management platforms (e.g., ServiceNow), including service desk, major incident, change management, CMDB, and IT business continuity
* Enterprise integration and iPaaS platforms (e.g., Workato, TIBCO, APIs), HR system (e.g., Workday) integrations, and retirement of legacy systems
* Operations technology and field enablement, including digital operations, AI-enabled route and service optimization, GIS, and large-scale field mobile device programs (e.g., 5,000+ in-cab tablets)
* Customer and billing platforms, including electronic bill presentment and payment (EBPP) and case management
* Large SaaS license management, including utilization reviews, renewals, true-ups, and contract negotiations
* Demonstrated experience leading large organizations (several hundred team members) through complex resource models, including FTEs, onshore contractors, offshore/nearshore partners, managed service providers, and consultants.
* Proven track record driving IT organizational change, transforming operating models, and implementing industry best practices that deliver measurable improvements in delivery, cost, quality, and reliability.
* Strong financial acumen, with accountability for multi-million-dollar operating and capital budgets, business cases, and ROI tracking.
* Experience building and running an IT PMO and enterprise portfolio governance, including intake, prioritization, funding, resource allocation, and delivery tracking across a large portfolio of strategic, run, and steady-state projects.
* Experience leading IT financial management, including budgeting, forecasting, capital versus operating expense treatment, labor capitalization, and executive-level cost and value reporting.
* Experience negotiating and managing large, strategic vendor and Sa

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