Division IT Manager

Job Description:

Position Overview

The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.

The role operates within a complex delivery model, managing a combination of:

* Global IT leaders (Infrastructure/Cyber and Data/Applications)
* Regional IT resources (Europe, China)
* Multiple MSPs across regions

Success requires the ability to lead through influence, structure, and governance—not direct execution alone.

The IT Manager must transform a fragmented IT landscape into a standardized, data-driven and secure environment, aligned with:

* Current Divisional IT roadmap
* ERP standardization (Acumatica)
* Data platform evolution
* Cyber and infrastructure modernization

Organizational Scope & Team Leadership

The Division IT Manager leads a hybrid global IT team, including:

* Direct / Functional Leadership
* 1 Global Infrastructure, IT Operations & Cyber Security Manager
* 1 Global Data Analyst (evolving into Data & Business Applications Lead)
* Regional IT Resources
* 2 IT resources in Slovenia (applications, ERP support, operations)
* 1 IT Specialist in China
* External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia

Leadership Expectations

The Division IT Manager must:

* Define clear roles, responsibilities, and accountability model across all resources
* Eliminate overlap and inefficiencies currently visible across IT activities
* Establish a scalable “hub-and-spoke” IT operating model
* Drive alignment between: Internal IT, Segment IT, MSP partners
* Ensure: global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles.

Core Responsibilities

1. IT Strategy, Governance & Operating Model

* Own the division IT strategy and ITW Front-to-Back execution roadmap
* Establish a clear IT operating model across global and regional teams
* Define governance across: data, ERP, Cyber, Infrastructure
* Implement structured reporting and performance tracking across all IT layers
* Ensure strict adherence to 80/20 prioritization discipline

2. ERP Modernization Leadership (Global Accountability)

* Lead the global Acumatica rollout across all sites
* Govern ERP standardization, eliminating: legacy systems, site-specific deviations
* Ensure ERP becomes:
* Single source of truth for core business processes
* Foundation for data and analytics
* Supervise execution through:
* Data/App Lead
* Regional IT resources

3. Data & Business Applications Leadership (Critical Capability)

* Elevate the Data Analyst role (part of the IT team) into a Data & Applications capability leader, providing direction, prioritization, and technical guidance
* Define and enforce:
* Data governance and ownership model
* Enterprise data architecture principles
* Standardized KPI and reporting framework
* Lead the design and evolution of the divisional data platform, ensuring:
* Integration of data across ERP (Acumatica), supply chain, and shop floor systems
* Elimination of siloed and spreadsheet-based reporting
* Creation of a single, reliable data foundation for decision making
* Drive adoption and standardization of key technologies:
* Power BI as the standard for data visualization and business reporting
* Modern data platforms (i.e. Microsoft Fabric, Snowflake or equivalent) for:
* Data ingestion
* Transformation
* Storage and analytics
* APIs and integration frameworks to enable scalable and maintainable system connectivity
* Python (or equivalent) for:
* Data engineering
* Automation
* Advanced analytics use cases
* Ensure the Data function delivers practical, business-relevant use cases, including:
* Forecasting improvement (ML-driven where appropriate)
* Supply chain and operational visibility
* Financial and operational KPI standardization
* Act as functional leader of Data expertise, with the expectation to:
* Guide, coach, and grow a Data expert within the team
* Maintain sufficient technical understanding to challenge design decisions
* Ensure solutions remain simple, scalable, and aligned to business needs (ITW 80/20 mindset)

4. Infrastructure, Cyber & MSP Orchestration

* Lead through the Global Infra & Cyber Manager, ensuring:
* Consistent cyber posture across all sites
* Centralized vulnerability management
* Standardized infrastructure
* Address FTB risks:
* Cyber gaps across multiple sites
* Aging infrastructure
* Inconsistent MSP capabilities
* Drive:
* Azure migration
* AD consolidation
* Network standardization
* Rationalize MSP landscape:
* Define clear SLAs
* Remove underperforming vendors
* Standardize service delivery

5. Global Delivery & Execution Model

Establish clear accountability across distributed teams.

* Implementing: standard project governance and consistent delivery framework
* Ensure execution discipline across: internal team and external providers
* Balance: centralization (standards, platforms) and local flexibility (business needs)

6. IT Operations (Right-Sized & Optimized)

* Ensure stable operations across: infrastructure, applications, end-user support
* Transition non-value-added work to: MSPs and automation
* Focus internal resources on growth and transformation priorities (AA)

7. Financial & Vendor Management

* Own: IT budget, investment prioritization, vendor strategy
* Ensure alignment with: low-cost mindset and value-driven investments

Required Experience & Skills

* Leadership & Organizational Complexity
* Experience leading distributed, global IT teams
* Proven ability to manage:
* Hybrid teams (internal + MSP)
* Multi-layered accountability structures
* Strong governance, prioritization, and decision-making skills
* ERP & Applications
* Strong ERP modernization experience
* Acumatica experience strongly preferred
* Experience rationalizing multi-ERP environments
* Data & Analytics
* Strong experience building and scaling:
* Data architectures and data platforms
* End-to-end data pipelines (ingestion > transformation > visualization)
* Hands-on understanding (not necessarily deep execution) of:
* Power BI (data modeling, semantic layers, KPI standardization)
* Modern data platforms:
* Microsoft Fabric (preferred) or
* Snowflake / equivalent cloud data platforms
* Data integration patterns, including:
* APIs
* ETL / ELT processes
* Programming and data manipulation (Python, SQL)
* Proven ability to:
* Transition organizations from fragmented reporting to standardized data-driven decision making
* Drive business adoption of data, not just technical implementation
* Experience leading or managing data specialists or analytics teams, including:
* Setting priorities
* Providing architectural direction
* Ensuring alignment with business outcomes
* Cyber & Infrastructure
* Experience managing cyber risk across multiple sites and vendors
* Strong understanding of:
* Cloud transformation
* Security frameworks
* Infrastructure standardization
* Execution & Transformation - proven track record of:
* Delivering transformation in complex environments
* Driving standardization and simplification
* Strong change management capability

Success Profile

The ideal candidate:

* Is a true orchestrator, not a hands-on technician
* Has experience in global, multi-site manufacturing environments
* Can manage complex delivery models (internal + MSP + regional IT)
* Drives simplification, accountability, and measurable outcomes
* Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer)

Key Outcomes

Within 12–18 months, the Division IT Manager will:

* Establish a clear and scalable IT operating model
* Stabilize and progress Acumatica global rollout
* Deliver data visibility improvements across all key functions
* Improve cybersecurity

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