Dutch speaking Technical Support Specialist 4 - NetApp
- Company: Arrow Electronics
- Location: Cairo, 11835, Egypt
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-09-28
POSITION:
Dutch speaking Technical Support Specialist 4 - NetApp
JOB DESCRIPTION:
Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.
We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
This is a fully remote vacancy.
Key Responsibilities:
* Ensure operational continuity of NetApp systems on-premises or in the cloud
* Execute centralized deployment services
* Handle customer tickets in a professional way as per Arrow’s ways of working.
* Provide monthly activity reports to customers
* Respond to system alerts, support tickets, and customer change requests
* Serve as the technical advisor and point of contact for customers
* Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
* Stay updated on industry trends, emerging technologies, and the NetApp roadmap
* Participate in the on-call rotation to cover 24x7 service continuity.
Required Qualifications:
* Degree or equivalent training in Information and Communication Technology (ICT)
* Minimum 10 years of experience on NetApp products support and administration.
* Strong background of Storage infrastructure platforms.
* Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
* Understanding of ITIL and/or Agile methodologies is a plus
* Excellent communication skills with the ability to convey technical details to non-technical stakeholders
* Role model for his team mates in both technical aspects, customer handling and professional attitude.
* Team player.
* Capable of working both independently and within an international team
* Strong organizational skills with the ability to prioritize and meet deadlines
* Proficiency in Dutch and English.
LOCATION:
EG-New Cairo, Egypt (Uvenues)
TIME TYPE:
Full time
JOB CATEGORY:
Engineering and Technology