Collections Account Manager - Bilingual (French/English)
- Company: Ritchie Bros Auctioneers
- Location: Mississauga, ON, Canada
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-07-06
JOB DESCRIPTION
* The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
RESPONSIBILITIES
* Responsible for the early-stage collections on majority commercial and some consumer accounts.
* Prioritizes collections of accounts within team.
* Identifies process gaps and recommends solutions for improvements.
* Problem solves a solution for early defaults and collapses and presents to management.
* Responsible for reducing the collapse rate.
* Track and report (excel and qualitative feedback) on work queue results.
* Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
* Responsible for operational issues.
* Performs other duties as assigned.
QUALIFICATIONS
* 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
* Must be able to speak professional level French.
* Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
* Strong communication skills – listening to customers and understanding their situation.
* Excellent phone etiquette.
* Strong written communication through email.
* Excellent questioning and probing skills.
* This is a hybrid role, 3 days a week in-office.