IT Service Desk Technician
- Company: Steel Dynamics
- Location: Fort Wayne, IN
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-07-09
SUBSIDIARY
Steel Dynamics
OVERVIEW
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
RESPONSIBILITIES
* Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
* Log calls requesting technical assistance into the help desk software.
* Troubleshoot software & hardware issues and document resolutions.
* Assign work orders, follow up on status, and communicate status to users.
* Handle requests & verify requested information with managers, and track progress.
* Assist with installation and configuration of PC’s, laptops, and peripherals.
* Process New User Requests and Termination Requests.
* Support Retail equipment- ATM, printers, cameras, scale interface.
* Periodically travel to remote locations and assist other IT technicians.
* All other duties as required.
* Represent the company in a professional manner and provide excellent Customer Service
QUALIFICATIONS
Required
* Excellent problem-solving skills and work well in a team environment
* Positive attitude and highly motivated
* A team player with excellent communication skills
* Customer service oriented
Preferred
* Associate degree or equivalent technical work experience.
* CompTIA Certifications: A+, Security+, Network+, or Server+
* Knowledge of various versions of Microsoft Windows and Office required.
* Knowledge of Microsoft Active Directory and Exchange preferred.
* Timely communication and complying with policies and procedures required.
* The ideal candidate must be energetic, detail oriented, and organized.
* Flexible work schedule.
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.