Director, Clinical Service Delivery

Close Date
Nov. 13 2026
Location
Royal Jubilee Hospital (RJH) - Victoria, BC V8R 1J8 CA (Primary)
Work Area (FBA Only)
Multi-Site
Yes
Travel Requirement
Travel between multiple sites is a regular/on-going requirement
Shift Start Time/End Time
08:15-16:15
Days Off
Weekend/Stats
Vacancy Type
Regular FT
Salary Range (Hourly Rate)
$73.83 - $106.13
Paid FTE
1.0
Worked BI-WEEKLY HOURS
75
Planned Start Date
Jan. 18 2027
Approximate End Date (For Temporary Assignments ONLY)
Pending Return of Incumbent
No
CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)
Yes
Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Island Health exists to support and serve the people of Vancouver Island and the surrounding Islands by providing high quality programs, services and care.
As part of Island Health's commitment to improve the health of our populations, local Island Health leaders will work closely with the Island Health Communications and Public Relations team to ensure Island Health is represented and participates in local processes and is seen as an engaged and valued added community partner.
Reporting to the Executive Director, Clinical Service Delivery and working in partnership with the Medical Director, the Director is responsible for the overall operational management of programs and services for the assigned Community within Island Health. The Director is responsible for the support and promotion of patient centered care, patient safety initiatives, staff motivation and support and best practices within the Geography to achieve outcomes identified in the Island Health Strategic Plan. The Director establishes the operational framework and infrastructure for program delivery and planning and allocates and manages all physical, human and financial resources, anticipating future changes that will affect service delivery.
QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a Master's degree (MA, MBA or MSN), and ten (10) years' of progressive senior management experience in health care/program management.
Skills And Abilities
Sound working knowledge of planning concepts related to budgetary, staffing, quality and strategic initiatives.
Demonstrated ability to lead change and to build and support management teams.
High level communication skills, demonstrated organizational, planning and interpersonal skills.
Ability to adapt readily to rapid and changing environments.
Ability to interact professionally with various levels of personnel, both internally and externally.
Link to Full Job Description
https://jd.viha.ca/JD3751.pdf
Additional information for applicants
This Director, Clinical Service Delivery position is responsible for the operational leadership of Island Health's Laboratory Services portfolio. The role oversees the delivery of diagnostic laboratory services across multiple urban, rural, and community-based sites within a complex, multi-site and heavily unionized healthcare environment. Candidates should bring a strong understanding of laboratory medicine, including technical knowledge of laboratory services, as well as demonstrated leadership experience in laboratory operations, service delivery, quality improvement, workforce planning, and strategic operations. Experience leading diverse teams and services across geographically distributed locations is considered an asset.
Additional Clauses
Requisition CA
Non Contract
Affiliation/Union
Non-Contract Management

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