SUPERVISOR CUSTOMER EXPERIENCE - DTC
- Company: Mohawk Industries
- Location: Dallas, Texa, Un
- Work mode: Hybrid
- Job type: Full-Time
- Posted: 2026-10-13
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Supervisor Customer Experience - DTC is a newly established performer that manages and evaluates the work performance of Customer Experience teams. This role oversees the day-to-day activities of the team to ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
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This role does NOT provide current or future sponorship assisstance
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Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance)
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Employees are required to report in office 4 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION)
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This is a direct hire role; We are NOT open to employing through contractor or agency
Duties and Responsibilities of the Position:
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Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery.
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Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions, modifications, and applications to streamline process flow and enhance service turnaround time, productivity, and quality.
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Supervise, motivate, and coach a diverse staff. Monitor employee performance and proactively identify deficiencies.
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Recommend changes and solutions and assist to implement action steps to resolve problems and ensure customer satisfaction.
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Lead or facilitate team-based improvement projects.
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Work with Manager Customer Experience to maintain adequate control of resources to ensure ongoing operations of the department within established budget, productivity, and efficiency standards.
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Prepare information to explain or resolve issues or customer complaints/feedback.
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Work with Manager Customer Experience and Director Customer Experience to resolve service-related issues and develop new value-added processes for customer base.
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Compile and review data around sales, inventory, claims, and other related metrics as it relates to ones assigned customer experience team.
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Perform other duties as needed.
Required Experience and Education:
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Bachelor’s degree in a related field or equivalent education and/or experience.
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4-6 years’ relevant experience or equivalent education and/or experience.
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0-3 years of management experience preferred
Competencies:
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Requires specialized depth and/or breadth of expertise in own job discipline or field.
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Focused on and responsible for their team's productivity and collective impact.
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Excellent communication, problem solving, and organizational skills.
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Able to multitask, prioritize, delegate, and manage time effectively.
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High level of integrity and discretion in handling sensitive and confidential data.
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Proficient using Microsoft Office Suite products.
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Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
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High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
Other Pertinent Job Information:
This employee will be responsible for direct reports.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.