SAM - Lead

SAM - Lead
Hyderabad, Telangana
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Posting Title SAM - Lead
Requisition Number R239365
Location Hyderabad, Telangana
Job Category Information Technology
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
The Opportunity:
What Your Impact Will Be:
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends to all our brands, partners, and suppliers.
Job Description
Position Summary
The Software Asset Management (SAM) Lead – India Technology Center (MTIC) serves as the senior operational and functional lead supporting Mattel’s global Software Asset Management capability.
This is a hands-on SAM leadership role responsible for helping coordinate day-to-day service delivery while independently performing complex SAM work across publishers, licensing models, software requests, Effective License Positions (ELPs), compliance, optimization, audits, renewals, data quality, and operational governance.
The SAM Lead serves as a key point of continuity between the Global SAM Manager and the MTIC SAM team and may act as the delegated functional representative for SAM when the Global SAM Manager is unavailable. The role therefore requires broad SAM experience, sound licensing judgment, strong analytical capability, and the ability to communicate defensible SAM positions to technical teams, Product Owners, Procurement, Finance, Contract Management, leadership, and other stakeholders.
The role provides functional leadership, work coordination, mentoring, quality oversight, and operational direction but does not inherently require formal direct people-management responsibility. Formal people-management responsibilities, if any, will be determined separately by the organizational structure.
The successful candidate must be capable of operating independently within established SAM governance and decision rights while knowing when material licensing, financial, compliance, data, or organizational matters require escalation to the Global SAM Manager.
Location: Hyderabad, India
Department: Global Technology Organization / Partner Strategy
Reports To: Global Software Asset Management Manager
Employment Type: Full-Time
Key Responsibilities
SAM Service Leadership & Operational Continuity
Serve as the senior day-to-day operational lead for the MTIC SAM service.
Support execution of the global SAM operating model, governance framework, service standards, priorities, and controls.
Coordinate operational workload across the MTIC SAM team while remaining actively engaged in SAM service delivery.
Participate in the shared SAM request queue and independently resolve or appropriately route software licensing, entitlement, compliance, optimization, and governance requests.
Monitor workload, aging, service risks, dependencies, and operational exceptions and escalate material issues appropriately.
Provide functional guidance and coaching to SAM analysts while promoting consistent decision-making and service quality.
Review complex or material SAM work for quality, completeness, and alignment with established standards.
Maintain service continuity during planned or unplanned absence of the Global SAM Manager.
Serve as the delegated SAM functional representative when requested or when the Global SAM Manager is unavailable, within established decision rights and escalation thresholds.
Represent SAM accurately in cross-functional discussions and ensure material decisions requiring Global SAM Manager authority are appropriately escalated.
Publisher & License Governance
Perform and oversee SAM activities across a broad portfolio of enterprise and SaaS publishers.
Develop, review, and maintain defensible Effective License Positions using entitlement, deployment, usage, contractual, and publisher data.
Interpret licensing metrics, product-use rights, subscription terms, and other licensing requirements across multiple publishers and licensing models.
Support true-ups, renewals, publisher reviews, internal compliance assessments, and software audits.
Identify licensing exposure, over-deployment, entitlement gaps, data anomalies, and other conditions requiring remediation or escalation.
Work with SAM analysts to ensure licensing positions are supported by appropriate evidence and documented assumptions.
Maintain sufficient publisher breadth to support service continuity rather than relying exclusively on single-publisher specialization.
Optimization & Financial Value
Identify opportunities for software reclamation, rightsizing, reassignment, downgrade, consolidation, and avoidance of unnecessary purchases.
Support optimization campaigns using usage, assignment, entitlement, workforce, business, and Product Owner information.
Distinguish legitimate business demand from avoidable consumption and ensure reclamation is used as an optimization control rather than as a substitute for demand management.
Quantify and document optimization results, cost avoidance, financial exposure, and other SAM value outcomes using approved methodologies.
Support demand, renewal, and capacity decisions with clear licensing and consumption intelligence.
Discovery, Inventory & Data
Evaluate whether software inventory, usage, entitlement, identity, and other data used for SAM decisions is sufficiently complete, accurate, current, and reconciled.
Investigate discrepancies between Flexera, publisher portals, ServiceNow, endpoint sources, workforce information, and other relevant systems.
Identify material data-quality issues before they affect ELPs, audits, renewals, compliance assessments, optimization, or financial decisions.
Coordinate remediation with accountable source-system or technical owners rather than silently correcting or accepting unreliable data.
Clearly communicate data limitations and their impact on SAM conclusions or decisions.
Support validation of automated data feeds, connectors, and ELP processes before they are relied upon for production SAM decisions.
Software Governance & Lifecycle
Support software intake and lifecycle governance in accordance with established enterprise policies and decision rights.
Help ensure software requests follow the appropriate governance pathway based on risk, complexity, business need, existing standards, and licensing requirements.
Provide SAM licensing and compliance expertise without assuming Product Owner, Procurement, Security, Architecture, or business-demand responsibilities.
Support appropriate onboarding, ongoing governance, optimization, and retirement of software products.
Identify recurring request patterns, lifecycle issues, or governance gaps requiring process or leadership attention.
Technology & Automation Enablement
Work closely with the SAM tooling and automation capability to define business requirements for workflows, integrations, reporting, automated ELPs, reclamation, data-health monitoring, and other SAM automation.
Support Flexera One, Flexera One SaaS Management, ServiceNow

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