Senior Manager - Process Excellence - Global Service Centre
- Company: DP World Canada
- Location: Mumbai, Maharashtra, India
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-09-21
JOB DESCRIPTION
* Process Transformation & Design Thinking
* Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.
* Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).
* Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.
* Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.
* Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.
* Automation Strategy & Implementation
* Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.
* Define and support the automation roadmap, ensuring alignment with business objectives.
* Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.
* Develop ROI models and business cases for automation initiatives.
* Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.
* Support UAT, change management, and rollout activities to ensure successful adoption of new processes.
* Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.
* Stakeholder Management & Change Leadership
* Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.
* Lead change management efforts, ensuring adoption of redesigned processes.
* Communicate transformation results and recommendations to senior leadership.