Manager - Operations - Freight Forwarding
- Company: DP World Canada
- Location: Maharashtra, India
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-08
JOB DESCRIPTION
Operational Management
* Manage end-to-end freight forwarding operations across import and export shipments.
* Ensure timely execution of shipments from booking and documentation through customs clearance and final delivery.
* Monitor shipment milestones and proactively resolve operational bottlenecks and exceptions.
* Ensure adherence to customer SOPs, SLAs and internal operational processes.
* Review daily operational performance and ensure timely closure of pending activities.
Customer Management
* Ensure timely communication and resolution of customer queries and operational issues.
* Manage operational escalations and coordinate corrective actions with relevant stakeholders.
* Participate in customer reviews and ensure delivery against agreed service commitments.
* Maintain strong customer relationships through consistent and reliable service delivery.
Operational & Cost Control
* Monitor operational costs and identify opportunities to improve productivity and efficiency.
* Ensure timely job closure, documentation and billing coordination.
* Monitor resource utilization and minimize operational delays, errors and avoidable costs.
* Support initiatives aimed at improving branch profitability and operational performance.
Vendor & Stakeholder Management
* Coordinate with shipping lines, airlines, transporters, CHA/customs partners, warehouses and other service providers.
* Monitor vendor performance and ensure adherence to agreed service standards.
* Resolve service issues with vendors and escalate recurring concerns where required.
* Maintain effective working relationships with key operational stakeholders.
Compliance & Process Management
* Ensure compliance with company policies, customer SOPs and applicable statutory and regulatory requirements.
* Ensure accurate and timely documentation across shipment processes.
* Identify process gaps and implement corrective and preventive actions.
* Drive standardization and continuous improvement of operational processes.
Cross-functional Coordination
* Work closely with Sales, Customer Service, Finance, Customs, Transport, Warehousing and overseas offices.
* Provide operational support for new customer onboarding and account implementation.
* Ensure smooth handover of new business into operations.
* Support Sales with operational inputs, feasibility assessments and service solutions.