Manager - Ocean Export Operatons - Freight Forwarding
- Company: DP World Canada
- Location: India
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-21
JOB DESCRIPTION
Ocean Export Operations
* Oversee end-to-end ocean export shipments, from booking and documentation to vessel departure and shipment closure.
* Manage booking confirmations, container planning, shipping instructions, VGM submissions, and shipping line coordination.
* Monitor shipment milestones, vessel schedules, cut-offs, and documentation timelines.
* Ensure timely coordination with customs brokers, transporters, shipping lines, overseas agents, and internal teams.
* Proactively resolve operational delays, shipment exceptions, and documentation discrepancies.
Team & Performance Management
* Manage and guide the ocean export operations team, ensuring productivity and adherence to defined SLAs.
* Monitor operational KPIs, shipment volumes, turnaround times, and service quality.
* Allocate workloads, review team performance, and drive process standardization.
* Support team development, training, and continuous improvement initiatives.
Customer & Stakeholder Management
* Maintain strong customer relationships through timely communication and effective issue resolution.
* Coordinate with Sales, Customer Service, Pricing, and overseas agents to ensure seamless shipment execution.
* Handle escalations and ensure prompt resolution of customer complaints.
* Drive customer satisfaction through consistent service delivery and adherence to customer SOPs.
Compliance & Cost Management
* Ensure compliance with statutory requirements, customs regulations, and internal operating procedures.
* Monitor detention, demurrage, and other avoidable operational costs.
* Ensure timely and accurate shipment documentation, system updates, and billing inputs.
* Identify operational inefficiencies and implement corrective actions to improve service quality and cost effectiveness.