FM ENGINEER – ZONE MANAGEMENT

JOB DESCRIPTION

KEY RESPONSIBILITY

1. Zone Management & Site Coordination

* Coordinate day-to-day facilities management and infrastructure-related activities across assigned zones within Jebel Ali Port Terminals.
* Act as a coordination point between DP World representatives, We One maintenance teams, third-party service providers and other stakeholders.
* Conduct regular inspections of buildings, roads, external areas, infrastructure and associated facilities to identify maintenance requirements, defects and operational concerns.
* Coordinate with relevant departments, including Terminal Operations, Engineering, Projects, HSE, Security and Traffic Management, as required.
* Follow up on client requests, complaints, site observations and outstanding maintenance issues to ensure timely resolution.
* Maintain updated records of inspections, observations, corrective actions and pending activities.

2. Third-Party Contractor & Service Provider Coordination

* Coordinate and monitor the activities of client-appointed contractors and service providers operating within assigned zones.
* Facilitate contractor site visits, inspections, access arrangements and coordination with relevant stakeholders.
* Monitor contractor performance against agreed scopes, schedules, service standards and contractual requirements.
* Conduct site inspections to verify work progress, workmanship, quality and completion of assigned activities.
* Identify delays, deficiencies, incomplete works and non-compliances, and follow up with the contractors concerned for corrective action.
* Review contractor submissions, work completion reports and supporting documentation and provide observations and recommendations to management.
* Support verification of completed works and preparation of job completion records for client review and approval.

3. Infrastructure & Facilities Monitoring

* Monitor the condition and upkeep of infrastructure and facilities within the assigned zones, including roads, drainage systems, external areas, landscaping and associated services.
* Coordinate with responsible service providers for infrastructure maintenance, cleaning, waste management, pest control, landscaping, irrigation and other applicable services.
* Identify damaged, defective or unsafe infrastructure and coordinate corrective actions with the responsible parties.
* Monitor recurring defects, service interruptions and unresolved maintenance issues, escalating concerns as necessary.
* Support inspections and coordination of fire hydrant networks, underground services and other infrastructure systems within the applicable contractual scope.
* Ensure that issues relating to services maintained by other contractors are communicated to the responsible parties and tracked through completion.

4. Work Order Management & Follow-up

* Monitor assigned service requests, inspection findings and work orders through the CAFM system and applicable tracking registers.
* Coordinate with maintenance teams, supervisors, engineers and third-party contractors to ensure timely attendance and completion of activities.
* Track pending work orders, delayed activities, access-related constraints and outstanding corrective actions.
* Follow up on service requests and ensure appropriate updates, supporting documents and closure evidence are available.
* Escalate critical, overdue or repeatedly unresolved issues to the management personnel concerned.
* Support the preparation of work order status reports, pending activity summaries and action trackers.

5. Project Coordination & Work Verification

* Coordinate with DP World project teams and appointed contractors during minor works, infrastructure improvements, modifications and other site activities.
* Facilitate joint site inspections, technical discussions and coordination meetings.
* Monitor project progress against agreed schedules and report delays, site constraints and operational concerns.
* Assist in identifying work interfaces, access requirements and potential disruptions to terminal operations.
* Support snag inspections, defect identification, rectification follow-up and completion verification.
* Maintain records of project progress, observations, outstanding works and completion documentation.

6. Asset Management & Condition Reporting

* Support asset identification, tagging, verification and data collection activities across assigned facilities and infrastructure.
* Coordinate with relevant teams to maintain accurate and updated asset registers and associated records.
* Assist in conducting asset condition assessments and identifying deterioration, recurring failures and potential replacement requirements.
* Support the preparation of asset condition reports, lifecycle assessments and maintenance recommendations.
* Coordinate the collection and updating of relevant technical documents, drawings and asset information.
* Report asset-related observations and recommendations to management for further assessment and action.

7. HSE, Compliance & Emergency Coordination

* Ensure that site activities are coordinated in accordance with applicable DP World HSE, security, access control and permit-to-work requirements.
* Monitor contractor compliance with approved safety procedures, work permits and site-specific requirements.
* Report unsafe conditions, incidents, hazards and non-compliances to the appropriate personnel.
* Coordinate with relevant stakeholders during emergency situations, including flooding, drainage issues, infrastructure failures and other operational incidents.
* Support emergency preparedness inspections, site readiness assessments and follow-up of identified deficiencies.
* Assist with implementation and monitoring of applicable Integrated Management System procedures and compliance requirements.

8. Reporting, Documentation & Client Communication

* Prepare daily, weekly and monthly reports covering inspections, contractor activities, work progress, outstanding issues and corrective actions.
* Maintain accurate trackers for pending works, contractor performance, client requests, site observations and action items.
* Attend coordination meetings with clients, contractors and internal teams, and prepare meeting minutes and action follow-up records.
* Provide timely updates on critical issues, delays, risks and matters requiring management intervention.
* Support the preparation of contractor performance evaluations, completion verification records and reports required for client submissions.
* Maintain proper documentation and evidence of inspections, communications, corrective actions and completed activities.
* Ensure clear communication and effective follow-up until assigned issues are satisfactorily resolved.

4. Technical & Behavioral Competencies

* Good understanding of Hard Facilities Management operations, including MEP, civil, building services and infrastructure maintenance.
* Knowledge of zone management, site inspections, contractor coordination and facilities maintenance procedures.
* Ability to monitor multiple service providers, track deliverables and follow up on outstanding activities.
* Familiarity with preventive and corrective maintenance, work orders, SLAs and KPIs.
* Understanding of infrastructure services, including roads, drainage, landscaping, utilities and associated facilities.
* Ability to identify technical defects, assess site conditions and recommend appropriate corrective actions.
* Working knowledge of CAFM/CMMS systems for work order monitoring, tracking and reporting.
* Proficiency in MS Office applications, particularly Excel, Word, Outlook and PowerPoint.
* Ability to prepare inspection reports, contractor performance reports, progress summaries and action trackers.
* Basic understanding of asset management, asset registers, condition assessments and lifecycle reporting.
* Knowledge of HSE requirements, permit-to-work procedures, risk assessments and contractor safety compliance.
* Strong coordinatio

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