HR - People Support Advisor

JOB DESCRIPTION

2439256_ HR People Support Advisor

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON.

* Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550
* Work Modality: On-site (100% on-site for the first 8–9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter).

In this role, you will make an impact in the following ways:

* Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
* Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
* Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
* Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
* Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
* Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.

To be successful in this role, you will need the following:

Skills:

* Collaborates
* Customer Focus & Service Excellence
* Conflict Management & Resilience
* High Emotional Intelligence
* Optimizes Work Processes & Fast Learning
* Data Privacy & Policy Adherence

Education, Licenses, and Certifications:

* Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.

Experience:

* 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.
* Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).
* Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).
*

Estamos buscando un(a) talentoso(a)

Buscamos a un HR PEOPLE SUPPORT ADVISOR para unirse a nuestro equipo en nuestra compañía con presencia global ubicada en CIÉNEGA DE FLORES, NUEVO LEÓN.

* Ubicación: Blvd. Nexxus 2505, Ciénega de Flores, N.L., México, C.P. 65550
*

Modalidad de trabajo: Presencial (100% presencial durante los primeros 8–9 meses; posteriormente esquema híbrido de 3 días en oficina / 2 días en home office).

* En este rol, tendrás un impacto de las siguientes formas:
* Ser el punto de contacto primario de Recursos Humanos para la fuerza laboral, gestionando dudas, solicitudes e incidencias de principio a fin.
* Coordinar y dar seguimiento a quejas e inquietudes de nómina directamente con el equipo de Payroll.
* Atender requerimientos a través de múltiples canales de atención: llamadas telefónicas, sistema de tickets, Microsoft Teams y atención presencial cara a cara.
* Administrar y dar soporte en procesos de relaciones laborales, manejo sindical, beneficios, nómina y cumplimiento de la Ley Federal del Trabajo en México.
* Utilizar herramientas y plataformas de RR. HH. (experiencia en sistemas HRIS / Workday, herramientas de Office/Excel analítico e Inteligencia Artificial).
* Garantizar el cumplimiento estricto de las políticas internas, procedimientos corporativos y normativas de privacidad de datos.
*

RESPONSIBILITIES

Qualifications and Competencies

* Employee relations and labor relations.
* Compensation and benefits administration.
* HR process execution.
* HR consulting.
* Information and data management and analysis.
* Effective communication with different audiences.
* Customer and service orientation.
* Ability to manage complex situations and solve problems.
* Effective conflict management.
* Timely decision-making.
* Process optimization and continuous improvement.
* Ability to work effectively in ambiguous and multicultural environments.
* Recognition and appreciation of different perspectives and cultures.
* Self-awareness and openness to feedback.
* Ability to build collaborative relationships with employees, managers, Operations, and other stakeholders.

* English: proficiency in English.

* Para tener éxito en este puesto, necesitarás lo siguiente:
* Escolaridad: Licenciatura/Título Profesional concluido en Recursos Humanos, Administración, Psicología, Leyes o áreas afines.
* Idiomas:Inglés Avanzado obligatorio (fluidez conversacional y escrita para interacción constante con equipos globales en EE. UU., India y Brasil).
* Experiencia: De 1 a 3 años de experiencia como Generalista de RR. HH., HR Business Partner o posiciones de atención/soporte al personal, preferentemente en la industria automotriz, metalmecánica o empresas multinacionales.
* Conocimientos técnicos:
* Dominio de paquetería Office (Excel intermedio/avanzado, manejo de datos y analítica).
* Experiencia práctica en plataformas HRIS (Workday u otros ATS/sistemas de tickets de RR. HH.).
* Conocimiento generalista de la Ley Federal del Trabajo, relaciones laborales, nómina y prestaciones.
* Habilidades blandas (Soft Skills):
* Perfil extrovertido con alta inteligencia emocional, empatía, carisma y resiliencia para el trato directo con clientes internos.
* Capacidad de aprendizaje acelerado para adoptar nuevos modelos, sistemas y políticas corporativas.
* Estricto apego a procesos y confidencialidad en el manejo de información sensible.

QUALIFICATIONS

Experience

* 2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
* Experience in manufacturing environments.
* Experience working with employees, managers, and stakeholders across different functions.
* Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.

5. Education

* Bachelor’s degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.

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