Director of Quality Improvement, Strategic Resource and Support
- Company: Community Health Systems
- Location: United States
- Work mode: On-site
- Job type: Full-Time
- Posted: 2026-10-30
JOB DESCRIPTION
Job Summary
The Corporate Director of Quality Improvement (CDQI)—Strategic Resource/Support is a high-level leadership role dedicated to the company’s mission through the strategic allocation of resources and the successful execution of clinical outcome strategies across the Enterprise. This position serves as a critical bridge between corporate leadership and facility-based teams, operationalizing system-wide initiatives and standardizing quality practices to reduce clinical variation and improve patient safety. The CDQI provides expertise, education, and direct support to CHS-affiliated organizations, regional leaders, and corporate departments to prioritize and achieve the organization's quality agenda.
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REPORTING STRUCTURE
* Reports To: Senior Vice President, Quality
* Direct Support: Provides direct support and guidance to facility-based quality leaders and staff.
* Supervision: Responsible for the direct supervision of staff within the assigned area of responsibility.
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CORE RESPONSIBILITIES
OPERATIONAL EXECUTION & STRATEGY
* Lead corporate-wide projects aimed at improving quality and clinical outcomes, including publicly reported measures.
* Operationalize system-wide initiatives and standardizing practices across multiple sites, including Ambulatory Surgery Centers.
* Ensure proper planning, organization, and implementation of quality strategic initiatives.
* Collaborate with senior leadership and service-line departments to implement processes that prevent patient harm.
DATA OVERSIGHT & PUBLIC REPORTING
* Provide leadership collaboration for quality improvement efforts related to publicly reported data (e.g., CMS Programs, Leapfrog Hospital Survey, Leapfrog Safety Grade).
* Analyze regional data to identify trends, prioritize improvement opportunities, and assess progress toward quality goals.
* Utilize statistical and process improvement tools to interpret data and develop sound improvement plans.
STANDARDIZATION & POLICY MAINTENANCE
* Lead efforts to standardize policies, procedures, and products across the health system to reduce clinical variation.
* Provide oversight for the development and maintenance of quality toolkits and evidence-based policies.
* Ensure all policies reflect current evidence-based principles and regulatory standards.
REGULATORY READINESS & SUPPORT
* Support assigned facilities in maintaining "survey-ready" status.
* Provide on-site support during regulatory audits and as needed by specific facilities.
* Coordinate with internal support departments to achieve individual, hospital, and corporate goals.
STAFF DEVELOPMENT & EDUCATION
* Recruit, orient, and mentor facility-level quality leaders to ensure consistent competency across the system.
* Design and lead company-wide, regional, and facility education programs and resource materials.
* Foster professional growth and help facility leaders develop core competencies in healthcare quality leadership.
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REQUIRED QUALIFICATIONS
EDUCATION
* Required: Bachelor’s degree in Nursing or another clinical healthcare degree.
* Preferred: Master’s degree (MPH, MSN, or MBA).
EXPERIENCE
* Minimum Total: 5 years of current experience in Healthcare Quality.
* Management: At least 3 years of recent experience in quality management, performance improvement, or patient safety in a multi-site healthcare environment.
* Demonstrated Success: Proven track record in improving clinical outcomes and reducing patient harm or HAIs.
CERTIFICATES AND LICENSES
* Required: Certified Professional in Healthcare Quality (CPHQ), or obtain within two years
* Required: Current RN licensure or other applicable clinical licensure.
SKILLS & ABILITIES
* Technical: Proficiency in Google Workspace (Docs, Sheets, Slides, Meet) and the ability to troubleshoot quality/operational software.
* Communication: Ability to communicate effectively with all levels of leadership and external vendors.
* Project Management: Basic project management skills with the ability to lead multiple simultaneous initiatives.